Report a machine breakdown

For a machine fault that has stopped or slowed production. This request goes straight to the service emergency desk. If your line is stopped, submit the form and also phone your nearest office, so an engineer can start diagnosis while the request is logged.

• Line stopped? Phone as well

  The form logs the fault and alerts the emergency desk. A phone call to your nearest office gets an engineer talking to your maintenance team straight away.

• Serial number and alarm codes

  The nameplate serial number and any HMI alarm codes let the engineer identify the build and the likely cause before calling.

• Send a photo or short video

  A clip of the fault or the alarm screen often saves a round of diagnostic questions.

• Parts identified early

  Once the fault is diagnosed, the engineer confirms the part numbers needed so they can be arranged without waiting for a site visit.